Refund policy

All sales are final and can not be returned for any refund unless they are delivered to you damaged beyond reasonable use.

In the event that products are delivered to you damaged beyond reasonable use, please take detailed pictures of the damaged products on delivery and do not sign for the delivery.

The products will then be returned to us and can be replaced as soon as possible.

If you are unable to inspect the package before signing for it, please make note of that on the delivery slip and make sure that all damage is clearly visible in detailed photographs when the package is opened.
We will then open an enquiry with the shipping/logistics partner and aim to resolve the problem as soon as possible.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at cheers@shakacan.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at cheers@shakacan.com.